[Koehler Home Decor]
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We Accept Visa, Mastercard, Discover and American Express]

[We Accept Visa, Mastercard, Discover and American Express]
We also accept:
Acceptance Mark



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Frequently Asked Questions



Contact Information

Please utilize our Online Contact Form


Toll Free Ordering

To place an order call 1.866.669.6536, Mon - Fri 8 a.m -5 p.m. PT.

Customer Service

We are here to assist you with inquiries or concerns via email seven days a week!
Please email Customer Service

Order Support

Received merchandise that is defective or damaged in transit? Missing items from your order? We replace or refund all order issues reported within 15 days of delivery. Email Customer Service and include your item#, quantity, damage description (if applicable) and whether you want the item replaced or refunded. Find our complete claim policy in our FAQ's

Resale Tax ID's

Email or fax toll free to 1.866.669.6550.

My Account Support

It is not required that you register for My Account to purchase from this store. You can easily check registration status by clicking on the Forgot your Password? link at My Account

If you have registered, your password will be emailed to you. If you receive the error message - "A valid email address is required to retrieve your password" - you are not registered. Please register if desired.

Mailing Address

Koehler Home Decor
One World Trade Center
121 SW Salmon St Ste 1100
Portland, OR 97204

Do Not Return Packages to Admin.

Merchandise Discounts

  • Orders of 750.00 in merchandise receive a 10% discount!
  • Enter coupon code b10 in checkout.

  • Orders of 1350.00 in merchandise receive a 15% discount!
  • Enter coupon code c15 in checkout.

    Please note, coupon codes not applied when ordering cannot be applied by customer service when your order is received.

    Order Processing

    In order to provide excellent service and speedy order processing we cannot accept order changes or cancellations. Once you submit your purchase you will be unable to change quantities, add, or remove items from your order. Please be sure to review your order carefully before purchasing.

    Orders placed on major holidays are queued for processing the next business day. Shipments dispatch Monday - Friday.

    Prices and items are periodically subject to change. We reserve the right to correct typographical, descriptive and photographic errors. Orders based on incorrect information are subject to cancellation.

    Address Changes, Order Changes, Order Cancellations & Non-Deliverable Orders

    In order to provide excellent service and speedy order processing we cannot accept order changes or cancellations. Once you submit your purchase you will be unable to change quantities, add, or remove items from your order. Please be sure to review your order carefully before purchasing.

    If an error has occurred in your address and you notify us immediately (within one hour) we will make every attempt to assist in correcting the error. After the order has left the pending queue we cannot assist in any way and a UPS intercept may be required to correct shipping address mistakes. If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee. Original shipping is non-refundable.

    UPS Intercept Fees are subject to Accessorial and Transportation charges imposed by UPS.
    Customer service fee is $4.00.

    Not all Intercepts are successful and there is no charge for failed attempts.

    If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee. Original shipping is non-refundable.

    Terms of Sale

    Payment is made before shipment.
    Payments accepted in US credit card or PayPal funds.
    All prices are subject to change without notice.
    Sale prices do not apply to previous purchases.

    Accepted Payment Methods


    We accept payment through Visa, MasterCard, Discover, American Express and PayPal.

    Credit Cards

    [We Accept  Visa, MasterCard,  
American Express and Discover] Acceptance Mark

    For our customers with PayPal accounts we also offer "Bill Me Later", a convenient credit option offered by PayPal, that allows you to buy now and pay later. Click the banner below for details:



    Please note: No matter which payment option you use, Koehler Home Décor does not store your credit card information. You may find it helpful to use Yahoo Wallet or the form function of your favorite browser to fill in your payment information on repeat orders.

    Wire Transfers

    International orders of 1000.00 (merchandise sub-total) may pay by wire transfer. Choose Wire Xfer in checkout, we will email you account details. Wire transfer orders require payment no later than the next business day. To find out more about ordering from abroad, please visit our wholesale information for details.

    When Will My Credit Card Be Charged?

    Your order is processed for immediate shipping and your payment is secured.

    Credit Card Fraud

    Koehler Home Decor participates vigorously in merchant organizations that are united in their effort to reduce credit card fraud and protect internet consumers; we utilize several systems available to us to ensure that credit card transactions are legitimate and secure. Orders using incorrect billing addresses will be cancelled.

    How to Order

    Please note that we reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.

    Online Orders

    All purchase transactions take place on a secure server using 128-Bit Encryption protecting both your personal information and your credit card transaction. We will never sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason.

    Purchase Orders

    We're sorry; we do not accept purchase orders or faxed orders.

    International Orders

    International orders may ship to Koehler Home Décor approved freight forwarders in the USA or Canada.
    Please visit our wholesale information for details.

    Sales Tax

    Sales Tax on California taxable sales is 7.50%


    Catalogs

    The catalogs on this site do not include the entire Koehler Home Décor product line and reflect retail pricing only. Sorry, we do not direct mail free home decor catalogs.

    Back Orders

    Koehler Home Décor does not accept back orders, if an item purchased is out of stock, your order will be adjusted and you will receive a confirmation email with your order total promptly.

    Free Drop Shipping

    Koehler Home Décor does not charge any additional fee for drop shipping to your recipient (regular shipping rates apply). Fill out your address that matches the applicable credit card as the billing information and your gift recipient or package recipient's address as the ship to information. The email address you furnished us with when ordering will receive a shipment notification including the package tracking number.

    Shipping Information

    Please visit our shipping page for detailed shipping information.

    How to Return Orders - DO NOT RETURN DAMAGED MERCHANDISE

    Returns are accepted 30 days from purchase date. We will provide the correct address for your return when we provide your RA#. Please request a Return Authorization Number (RA#) by emailing Returns. For the fastest service, please include your invoice number. Packages that are returned unauthorized or to an unauthorized location will be refused.

    Return shipping arrangements are the responsibility of the purchaser. A 20% restocking fee is charged. To qualify for a refund the product must be unused and in its original packaging. To receive credit, a copy of the packing slip must be in the box. We must RECEIVE the package within 30 days from purchase date. Refunds are only issued once we have received the merchandise. Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable. Shipping is non-refundable. Actual product color may vary slightly as viewed on different monitors and browsers. Refunds are not honored on slight color variations.

    Damage/Shortage Claims - Accepted Once per Order

    Inspect your merchandise upon arrival, damaged and/or missing item claims will not be honored if reported past 15 days of delivery. Claims must be submitted in writing and are processed once per order. We cannot replace or refund items more than once per order and submitting additional claims will result in denial. Orders that have one item to report damaged or missing may simply email Customer Service and include the order number, item number, brief description of the damage and whether the item is to be replaced or refunded. Multiple item issues require a Damage Claim Form (pdf file). You may email or fax your claim. If you do not have a scanner or fax, please email as per instructions on one item issues.

    It is your option to receive either a replacement or a full refund. There is no additional cost for your replacement. Claims submitted via email or fax that do not request a refund will process as replacement claims.

    Claims are processed within three business days.

    All items with a value of $25.00 or more and/or excessive damage claims will require an emailed photo of the damage for immediate replacement or refund.

    Due to brokerage and freight costs, Canada orders are refund only.

    All orders shipping out of the country are insured to our US/Canada delivery point only. We cannot replace/refund merchandise that has traveled via 3rd party carrier.

    Privacy Policy and Security Policy

    We respect your privacy and Koehler Home Décor will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.


  • Why Buy From Us?

  •    Buy below wholesale
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    What Do Our Customers Say?

    Best wholesaler for my business - Stephanie
    Love their fast drop ship service - Sarah
    Great wholesale source! - Kathleen

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