Accepted Payment Methods

Credit Cards

We accept payment through Visa, MasterCard, Discover, American Express and PayPal.




Koehler Home Décor does not store your credit card information, you may find it helpful to use Yahoo Wallet or the form function of your favorite browser to fill in your payment information on repeat orders.

When Will My Credit Card Be Charged?

Your order is processed for immediate shipping and your payment is secured.

Credit Card Fraud

Koehler Home Decor participates vigorously in merchant organizations that are united in their effort to reduce credit card fraud and protect internet consumers; we utilize several systems available to us to ensure that credit card transactions are legitimate and secure. Orders using incorrect billing addresses will be cancelled.

How to Order

Please note that we reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.

Online Orders

All purchase transactions take place on a secure server using 128-Bit Encryption protecting both your personal information and your credit card transaction. We will never sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason.

Purchase Orders

We're sorry; we do not accept purchase orders or faxed orders.

Sales Tax

Sales Tax on California taxable sales is 7.25%

Catalogs

The catalogs on this site do not include the entire Koehler Home Décor product line and reflect retail pricing only. Sorry, we do not direct mail free home decor catalogs.

Back Orders

Koehler Home Décor does not accept back orders, if an item purchased is out of stock, your order will be adjusted and you will receive a confirmation email with your order total promptly.

Free Drop Shipping

Koehler Home Décor does not charge any additional fee for drop shipping to your recipient (regular shipping rates apply). Fill out your address that matches the applicable credit card as the billing information and your gift recipient or package recipient's address as the ship to information. The email address you furnished us with when ordering will receive a shipment notification including the package tracking number.

Shipping Information

Please visit our shipping information for detailed shipping information.

How to Return Orders - DO NOT RETURN DAMAGED MERCHANDISE

Please request a Return Authorization Number (RA#) by emailing Returns. For the fastest service, please include your invoice number.

Please note that shipping charges are non-refundable and return shipping arrangements are the responsibility of the purchaser. A 20% restocking fee is charged on non-defective merchandise. To qualify for a refund the product must be unused and show no wear. Return the product in the original product box inside an adequate shipping box and include a copy of the packing slip. We must RECEIVE the package within 30 days from purchase date. Refunds are only issued once we have received the merchandise. If you need assistance please email Customer Service. Please note that packages that have exceeded the thirty day period will be returned C.O.D..

Damage/Shortage Claims

Inspect your merchandise upon arrival, damage and/or missing item claims will not be honored if reported past 15 days of delivery. Claims must be submitted entirely once per order. We cannot replace or refund items more than once per order and submitting additional claims will result in denial. Orders that have one item to report damaged or missing may simply email Customer Service and include the order number, item number, brief description of the damage and whether the item is to be replaced or refunded. Multiple item issues require a Damage Claim Form (pdf file). You may email or fax your claim. If you do not have a scanner or fax, please email as per instructions on one item issues.

It is your option to receive either a replacement or a full refund. There is no additional cost for your replacement. Claims submitted via email or fax that do not request a refund will process as replacement claims.

Claims are processed within three business days.

All items with a value of $25.00 or more and/or excessive damage claims will require an emailed photo of the damage for immediate replacement. If you are unable to furnish a photo, you may request a pre-paid return label, once we have received the merchandise, we will ship a replacement. Please note this process takes approximately two weeks.

Due to brokerage and freight costs, Canada orders are refund only.

All orders shipping out of the country are insured to our US/Canada delivery point only. We cannot replace/refund merchandise that has traveled via 3rd party carrier.

Privacy Policy and Security Policy

We respect your privacy and Koehler Home Décor will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.