Accepted Payment Methods
We accept payment through Visa, MasterCard, Discover, American Express and PayPal.
For our customers with PayPal accounts we also offer "Bill Me Later", a convenient credit option offered by PayPal, that allows you to buy now and pay later. Click the banner below for details:Please note:
No matter which payment option you use, Koehler Home Décor does not store your credit card
information. You may find it helpful to use Yahoo Wallet or the form function of your favorite browser to fill in your payment information on repeat orders.
Orders of 1000.00 (merchandise sub-total) may pay by wire transfer. Choose Wire Xfer in checkout, we will email you account details. Wire transfer orders require payment no later than the next business day.
When Will My Credit Card Be Charged?
Your order is processed for immediate shipping and your payment is secured.
Credit Card Fraud
Koehler Home Decor participates vigorously in merchant organizations that are united in their effort to reduce credit card fraud and protect internet consumers; we utilize several systems available to us to ensure that credit card transactions are legitimate and secure.
Orders using incorrect billing addresses will be cancelled.
How to Order
Please note that we reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.
All purchase transactions take place on a secure server using 128-Bit Encryption protecting both your personal information and your credit card transaction. We will never sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason.
We're sorry; we do not accept purchase orders or faxed orders.
International orders may ship to Koehler Home Décor approved freight forwarders in the USA or Canada.
Please visit our wholesale information
Sales Tax on California taxable sales is 7.50%
The catalogs on this site do not include the entire Koehler Home Décor product line and reflect retail pricing only. Sorry, we do not direct mail free home decor catalogs.
Koehler Home Décor does not accept back orders,
if an item purchased is out of stock, your order will be adjusted and you will receive a confirmation email with your order total promptly.
Free Drop Shipping
Koehler Home Décor does not charge any
additional fee for drop shipping to your
recipient (regular shipping rates apply).
Fill out your address that matches the applicable credit card as the billing information and your gift recipient or package recipient's address as the ship to information. The email address you furnished us with when ordering will receive a shipment notification including the package tracking number.
Please visit our shipping page
for detailed shipping information.
How to Return Orders - DO NOT RETURN DAMAGED MERCHANDISE
Returns are accepted 30 days from purchase date.
We will provide the correct address for your return when we provide your RA#. Please request a Return Authorization Number (RA#) by emailing Returns
For the fastest service, please include your invoice number. Packages that are returned unauthorized or to an unauthorized location will be refused.
Return shipping arrangements and fees are the responsibility of the purchaser. A 20% restocking fee is charged. To qualify for a refund the product must be unused and in its original packaging. To receive credit, a copy of the packing slip must be in the box. We must RECEIVE the package within 30 days from purchase date. Refunds are only issued once we have received the merchandise. Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable. Shipping is non-refundable. Actual product color may vary slightly as viewed on different monitors and browsers. Refunds are not honored on slight color variations.
Damage/Shortage Claims - Accepted Once per Order
Inspect your merchandise upon arrival, damaged and/or missing item claims will not be honored if reported past 15 days of delivery. Claims must be submitted in writing and are processed once per order. We cannot replace or refund items more than once per order and submitting additional claims will result in denial. Orders that have one item to report damaged or missing may simply
email Customer Service
and include the order number, item number, brief description of the damage and whether the item is to be replaced or refunded. Multiple item issues require a
Damage Claim Form (pdf file)
. You may email or fax your claim. If you do not have a scanner or fax, please email as per instructions on one item issues.
It is your option to receive either a replacement or a full refund. There is no additional cost for your replacement. Claims submitted via email or fax that do not request a refund will process as replacement claims.
Claims are processed within three business days.
All items with a value of $25.00 or more and/or excessive damage claims will require an emailed photo of the damage for immediate replacement. If you are unable to furnish a photo, you may request a pre-paid return label, once we have received the merchandise, we will ship a replacement. Please note this process takes approximately two weeks.
Due to brokerage and freight costs, Canada orders are refund only.
All orders shipping out of the country are insured to
our US/Canada delivery point only. We cannot replace/refund merchandise that has traveled via
3rd party carrier.
. For information about Security, please visit our Security Policy Page