Accepted Payment Methods

Credit Cards

We accept payment through Visa, MasterCard, Discover and American Express.




Koehler Home Décor does not store your credit card information, you may find it helpful to use Yahoo Wallet or the form function of your favorite browser to fill in your address and payment information on repeat orders.

When Will My Credit Card Be Charged?

Your order is processed for immediate shipping and your payment is secured.

Credit Card Fraud

Koehler Home Decor participates vigorously in merchant organizations that are united in their effort to reduce credit card fraud and protect internet consumers; we utilize several systems available to us to ensure that credit card transactions are legitimate and secure. Orders using incorrect billing addresses will be cancelled.

PayPal Orders

We accept PayPal for payment.

How to Order

Please note that we reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.

Online Orders

All purchase transactions take place on a secure server using 128-Bit Encryption protecting both your personal information and your credit card transaction. We will never sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason.

Checks and Money Orders

We accept checks and money orders which must be received within 10 business days of submitting your order. Checks MUST clear before we will ship your order. If you would like to pay for an order using a check or money order, simply place your items in the shopping cart and fill out your ship to information only. Choose "Check/Money Order" as your payment option and “Send Order”. Once your order is complete, print the order number on your check and mail with your payment to:

Koehler Home Décor
1814 E. Leon
Gatesville, TX 76528-2226

Faxed Orders

If you would like to pay for an order using your credit card, but would like to fax your credit card information in lieu of transmitting online, simply place your items in the shopping cart and fill out your ship to information only. Choose "Fax" as your payment option and “Send Order” Once your order is complete, please print the confirmation page, and fax to: 254.865.9718. Do not forget to include your credit card number, expiration date and three digit security code on the back of your card.

International Orders

International orders may ship to US locations only - enter complete billing address by including Municipality, Province, zip code, etc. in the street address 2 field. Please use your freight forwarders city, state and zip in the remaining fields.

Printable Order Form

For fast re-orders or offline orders, Koehler Home Décor's wholesale order form is a fully functional excel spreadsheet that does the math for you. To use the built in math features choose open instead of save. Enter your items. When finished click save as and save to your computer, print and circle Amex, Visa, MasterCard or Discover. Our fax number and mailing address are on the form.

» Click to download Wholesale Order Form (Excel .xls format)

Sales Tax

Orders shipping to:
CA 7.25%
TX 8.25%

When Will My Order Ship?

Most orders ship in 1 - 3 business days, however, larger orders may take four days for ready shipment. Shipping origin Los Angeles, CA.

PLEASE NOTE: Items weighing less than 1 pound may be shipped Parcel Post First Class. Items shipped Parcel Post First Class cannot be tracked.

Catalogs

The catalogs on this site do not include the entire Koehler Home Décor product line and reflect retail pricing only. Sorry, we do not direct mail free home decor catalogs.

Back Orders

Koehler Home Décor does not accept back orders, if an item purchased is out of stock, your order will be adjusted and you will receive a confirmation email with your order total promptly.

Free Drop Shipping

Koehler Home Décor does not charge any additional fee for drop shipping to your recipient (regular shipping rates apply). Fill out your address that matches the applicable credit card as the billing information and your gift recipient or package recipient's address as the ship to information. The email address you furnished us with when ordering will receive a shipment notification including the package tracking number.

Shipping to the Continental United States

*We reserve the right to substitute shipping methods.

Koehler Home Décor offers flat rate shipping rates (including insurance) to the Continental United States via UPS Ground Service. Orders $2000.00 and up will not calculate shipping charges in your shopping cart, 8% will be added to your merchandise total after check out.

Standard UPS Ground Delivery

Order Amount	Shipping
$1.00 to $49.99	$8.85
$50.00 to $74.99	$10.85
$75.00 to $99.99	$15.85
$100.00 to $124.99	$19.85
$125.00 to $149.99	$24.85
$150.00 to $199.99	$29.85
$200.00 to $249.99	$39.85
$250.00 to $299.99	$49.85
$300.00 to $349.99	$59.85
$350.00 to $399.99	$69.85
$400.00 to $499.99	$84.85
$500.00 to $599.99	$99.85
$600.00 to $699.99	$114.85
$700.00 to $749.99	$124.85
$750.00 to $799.99	$103.99
$800.00 to $849.99	$110.49
$850.00 to $899.99	$116.99
$900.00 to $949.99	$123.49
$950.00 to $999.99	$129.99
$1000.00 to $1049.99	$114.99
$1050.00 to $1099.99	$119.99
$1100.00 to $1149.99	$124.99
$1150.00 to $1199.99	$129.99
$1200.00 to $1249.99	$134.99
$1250.00 to $1299.99	$139.99
$1300.00 to $1349.99	$144.99
$1350.00 to $1399.99	$149.99
$1400.00 to $1449.99	$154.99
$1450.00 to $1499.99	$159.99
$1500.00 to $1549.99	$164.99
$1550.00 to $1599.99	$169.99
$1600.00 to $1649.99	$174.99
$1650.00 to $1699.99	$179.99
$1700.00 to $1749.99	$184.99
$1750.00 to $1799.99	$189.99
$1800.00 to $1849.99	$194.99
$1850.00 to $1899.99	$199.99
$1900.00 to $1949.99	$204.99
$1950.00 to $1999.99	$209.99
$2000.00 and up	8%

UPS requires a physical address and does not deliver to PO Box addresses. A signature may be required for delivery. Koehler Home Décor is not responsible for orders requesting "no signature required".

Please note that delivery in the Eastern States may take up to 14 calendar days to be received. If you haven't received your order after 14 days, please contact us, be sure to include your order number for prompt service.

NOTE: UPS does NOT include the pickup day, weekend days, or Holidays in calculating the time in transit. Please refer to the UPS Time in Transit map below and add three business days for order processing. Delivery times are estimated only and not guaranteed. Delivery times do not include transit time required to destination hub. Holiday seasons may require additional time.


View Enlarged Image

UPS Delivery Tracking

It may take up to four business days to receive your tracking number. You will receive an automated shipping confirmation via email promptly after your tracking number becomes available. Please note that your tracking number will be valid, however, your package may take a few additional days to appear in the UPS system.

You can always check the status of your order via the url included in your order confirmation email or by logging into your Yahoo! account (if applicable).

DHL 2 Day Delivery Shipping to the Continental United States

DHL 2-Day Air Service

Orders shipping DHL 2 Day will be received in 3 - 4 business days including processing (excluding weekends and holidays). Please note that orders shipping to AZ, CA, NV & UT usually arrive in four business days (including processing) via UPS Ground and choosing DHL 2 Day delivery may be an unnecessary expense. Orders sub-totaling over $524.99 will not calculate shipping costs in the shopping cart, we will email you with your final order total before processing your order.

Order Amount	Shipping
$1.00 to $49.99	$25.00
$50.00 to $74.99	$37.50
$75.00 to $99.99	$49.99
$100.00 to $124.99	$62.50
$125.00 to $149.99	$74.99
$150.00 to $199.99	$99.99
$200.00 to $224.99	$112.50
$225.00 to $249.99	$124.99
$250.00 to $274.99	$137.50
$275.00 to $299.99	$149.99
$300.00 to $324.99	$162.50
$325.00 to $349.99	$174.99
$350.00 to $374.99	$187.50
$375.00 to $399.99	$199.99
$400.00 to $424.99	$212.50
$425.00 to $449.99	$224.99
$450.00 to $474.99	$237.50
$475.00 to $499.99	$249.99
$500.00 to $524.99	$262.50
$525.00 and Over	Email for Quote

Shipping to Canada

Canada Post for orders shipping to Canada

Shipping Rates

Order Amount	Shipping
$1.00 to $74.99	$25.00
$75.00 and over	40% of order total

Canada Post is available for orders shipping to Canada. Shipments dispatch weekly on Thursday. Orders must be received by Tuesday, 12:00 p.m. CST in order to ship the same week. Please allow three weeks for delivery. Orders sub-totaling under $74.99 will not calculate the correct shipping costs in the shopping cart; upon processing, your shipping charges will be adjusted to the correct rate as published in the rate table above. Deliveries to Canada are subject to weight restrictions, for a list of restricted products; please visit our product info page.

Shipping to APO/FPO, Alaska, Hawaii and United States Territories

USPS Airmail is available for orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands and APO/FPO addresses. Orders sub-totaling over $410.00 will not calculate shipping costs in the shopping cart, we will email you with your final order total before processing your order. APO/FPO orders final delivery are subject to the terms and conditions of APO/FPO services. Orders shipping APO/FPO do not receive tracking numbers.

USPS Air Mail Service

Order Amount	Shipping
$1.00 to $29.99	$20.00
$30.00 to $39.99	$22.50
$40.00 to $49.99	$27.50
$50.00 to $59.99	$32.99
$60.00 to $69.99	$38.50
$70.00 to $79.99	$43.95
$80.00 to $89.99	$49.50
$90.00 to $99.99	$54.99
$100.00 to $109.99	$60.50
$110.00 to $119.99	$65.99
$120.00 to $129.99	$71.50
$130.00 to $139.99	$76.99
$140.00 to $149.99	$82.50
$150.00 to $159.99	$87.99
$160.00 to $169.99	$93.49
$170.00 to $179.99	$98.99
$180.00 to $189.99	$104.49
$190.00 to $199.99	$109.99
$200.00 to $209.99	$115.49
$210.00 to $219.99	$120.99
$220.00 to $229.99	$126.49
$230.00 to $239.99	$131.99
$240.00 to $249.99	$137.49
$250.00 to $259.99	$142.99
$260.00 to $269.99	$148.49
$270.00 to $279.99	$153.99
$280.00 to $289.99	$159.49
$290.00 to $299.99	$164.99
$300.00 to $309.99	$170.49
$310.00 to $319.99	$175.99
$320.00 to $329.99	$181.49
$330.00 to $339.99	$186.99
$340.00 to $349.99	$192.49
$350.00 to $359.99	$197.99
$360.00 to $369.99	$203.49
$370.00 to $379.99	$208.99
$380.00 to $389.99	$214.49
$390.00 to $399.99	$219.99
$400.00 to $409.99	$225.49
$410.00 and Over	Email for Quote

TERMS OF SALE

Orders must be prepaid before shipment.

Order Cancellations and Non-Deliverable Orders

We cannot cancel or adjust your order as we utilize automated ordering systems. If your order is returned to us undeliverable or refused, shipping charges are non-refundable. Additionally, a 20% restocking fee and return freight charges are incurred.

How to Return Orders

DO NOT RETURN DAMAGED MERCHANDISE, PLEASE READ DAMAGE CLAIMS FIRST.

Koehler Home Décor
ATTN: Returns
1814 E. Leon St.
Gatesville, TX 76528-2226

Please note that shipping charges are non-refundable and return shipping arrangements are the responsibility of the purchaser. A 20% restocking fee is charged on non-defective merchandise. To qualify for a refund the product must be unused and show no wear. Return the product in the original product box inside an adequate shipping box and include a copy of the packing slip. We must RECEIVE the package within 30 days from purchase date. Refunds are only issued once we have received the merchandise. If you need assistance please email returns. Please note that packages that have exceeded the thirty day period will be returned C.O.D..

Damage Claims

Inspect your merchandise upon arrival, damage claims will not be honored if reported past 15 days of delivery. If you receive damaged merchandise please contact customer service and include the product SKU number, quantity and defect. Please note that damage claims must be submitted all at once. We will not reship or refund more than once per invoice. Do not discard any packaging or paperwork. Do not return the items yourself and incur return shipping costs. All items with a value of $25.00 or more and/or excessive damage claims will require an emailed photo of the damage for immediate replacement. NO EXCEPTIONS.

If you are unable to furnish a photo, you may request a pre-paid return label, once we have received the merchandise, we will ship a replacement. Please note this process takes approximately two weeks.

Privacy Policy and Security Policy

We respect your privacy and Koehler Home Décor will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.