Please email us by using our convenient online contact form below:
To place an order call 1.866.669.6536, Monday - Friday 8:00 a.m. - 5:00 p.m. PT.
If you need assistance other than placing an order, please email Customer Service
We are here to assist you with inquiries or concerns!
Please email Customer Service
Service Hours Monday-Friday: 6:00 a.m. - 2:30 p.m. PT.
Received merchandise that is defective or damaged in transit? Missing items from your order? We replace or refund all order issues reported within 15 days of delivery. Email Customer Service
and include your item#, quantity, damage description (if applicable) and whether you want the item replaced or refunded.
Find our complete claim policy in our FAQ's
Resale Tax ID's
or fax toll free to 1.866.669.6550.
My Account Support
It is not required that you register for My Account to purchase from this store. You can easily check registration status by clicking on the Forgot your Password? link at My Account
If you have registered, your password will be emailed to you. If you receive the error message - "A valid email address is required to retrieve your password" - you are not registered. Please register if desired.
Please note, your account will only store orders that use your registered email at My Account.
Koehler Home Decor
One World Trade Center
121 SW Salmon St Ste 1100
Portland, OR 97204
Do Not Return Packages to Admin.
Orders placed on holidays are queued for processing the next business day.
- New Year's Eve
- New Year's Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day