My Account

Contact Koehler Home Decor

Please email us by using our convenient online contact form below:

Contact Form

Email Address:
KHD Order Number:
Comment or Question:

Order Line

To place an order call 1.866.669.6536, Monday - Friday 8:00 a.m. - 5:00 p.m. PT.
If you need assistance other than placing an order, please email Customer Service

Customer Service

We are here to assist you with inquiries or concerns!
Please email Customer Service
Service Hours Monday-Friday: 6:00 a.m. - 2:30 p.m. PT.

Order Support

Received merchandise that is defective or damaged in transit? Missing items from your order? We replace or refund all order issues reported within 15 days of delivery. Email Customer Service and include your item#, quantity, damage description (if applicable) and whether you want the item replaced or refunded. Find our complete claim policy in our FAQ's

My Account Support

You can easily check registration status by clicking on the Forgot your Password? link at My Account

If you have registered, your password will be emailed to you. If you receive the error message - "A valid email address is required to retrieve your password" - you are not registered. Please register if desired.

Please note, your account will only store orders that use your registered email at My Account.

Mailing Address

Koehler Home Decor
205 SE Spokane St Suite 300
Portland, OR 97202

Do Not Return Packages to Admin.

Holiday Closures:

Orders placed on holidays are queued for processing the next business day.
  • New Year's Eve
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
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